This is all the legal stuff and unfortunately, times being what they are, we have to have them whether we like it or not. But we’ll try lay it all out using words we all understand.
Our company is called Missy Kayla’s Kitchen Limited but, to make life a little easier for everyone, we’ve shortened the business name to Kayla’s Kitchen. So wherever you see Kayla’s Kitchen, you can take it to mean Missy Kayla’s Kitchen Limited.
By signing up to our website and purchasing products from Kayla’s Kitchen, you are agreeing to the terms and conditions of sale, which apply to all transactions on kaylaskitchen.ie. Signing up to the service means we must have the following information:
- Your address, including the postcode of the billing address associated with the payment card.
- Your home telephone number
- Your email address, so we can supply you with important information such as your order confirmation and changes to the Kayla’s Kitchen Home Delivery Service
Kayla’s Kitchen only sells goods on our website to the end user and they should not, in any manner, be resold without our prior written consent. There shall be two stages of order confirmation. The first shall be the 'on screen confirmation' immediately after the payment has been received, and the second shall be an email to confirm your full order details. It is your responsibility to keep your account password secure.
2. Product Prices
The price of goods charged shall be as quoted on the web site at the time you confirm your order with us. Excluding any inadvertent technical error on pricing, we will honour any prices as published at the time of placing your order. If you order a large portion-size of a meal and it is not available then we will endeavour to supply the same number of total portions but in smaller tray sizes. Your card will not be charged extra if the price of these smaller trays is greater than the ordered amount. All of our food products are zero-rated for VAT. Our minimum order level is €20.00. Prices of goods do not include the delivery charge.
3. Vouchers and Discounts
Certain discounts will not be available for online orders, such as staff discount and any local adverts, vouchers or charitable promotions that do not include an online voucher code.
Our product promotions are available to all and are accessible from the homepage. They will be applied automatically when you add the correct items into your basket where they will be highlighted as a promotion for you to check. Product promotions that are live on the website are compulsory if you add the correct combination into your basket. Unfortunately opting out from these is not possible.
Online vouchers may be sent to you if you opt in for correspondence via email or in the post. You shall be given a unique voucher code to enable you to take advantage of any promotion we offer. Please check your voucher expiry dates as they do have a time limit and we do want you to have the opportunity to use them. Unless a time is stated, please assume that the code will expire at midnight on the date stated. Most voucher codes will not be valid for use in conjunction with other offers, or on top of product promotions or discounted items (such as meal packs). If there is a minimum spend for the voucher to apply, the minimum spend amount must be in addition to any promotions, meal deals, multi-buys or other discounted items. Each voucher code may be used only once per household and Kayla’s Kitchen reserves the right to refuse a sale if it feels that fraud is suspected. Different households may receive different offers. The full terms and conditions printed on the voucher apply in addition to these terms so please check before purchasing.
Please note that if a discount voucher code takes the order below the minimum order value threshold you will need to add additional products to your basket to reach this threshold.
If the voucher code or promotion has not been successfully applied and the order completed within the specified time frame we are not obliged to re-issue a voucher code or apply the discount retrospectively.
The following refers to our delivery service. Kayla’s Kitchen uses a next day carrier to deliver all items purchased from kaylaskitchen.ie. If no special instructions are added during the delivery details screen of the order process, as the customer you are agreeing to sign for the delivery. No boxes shall be returned to the depot; they shall be left at the delivery address and chargeable to you, the customer. Special requirements shall be followed, but please make sure that they are deemed 'reasonable' e.g. allowing ample space in freezers for the delivery boxes.; or instructions to knock at a neighbour’s house should mean it is within short walking distance of your property, and does not involve the courier travelling any further. Where a premium delivery service (before 10am, before 12pm) is specified your order shall be prioritised and we shall endeavour to deliver your food by this time. However due to circumstances beyond our control such as weather and traffic conditions we may not always be able to deliver by the time specified. In this situation we shall try to deliver later in the day and will refund the extra paid for the premium delivery service. We shall attempt to contact you prior to the driver leaving a failed delivery, because we are keen to make sure that the service works for you, but we can't guarantee we shall be able to get hold of you. We reserve the right to restrict deliveries in certain areas and this includes the right to withdraw the service altogether, depending on the demand on our kitchen.
Plastic Bags Charge For Online Orders
When ordering online for Local Delivery, you’ll have the option to opt out of carrier bags at the online checkout. If you don’t opt out, we’ll charge you based on an estimate of the number of bags we’ll need to pack your order (we’re estimating based on one per €20). Some local deliveries will arrive with your order in cool boxes that you can unpack from (but we’ll need to take the cool box back to re-use for future orders). For our national courier delivery service there will be no plastic bag charge as your order will arrive in an insulated box.
The money you pay for plastic bags is payable by us to the Revenue Commissioners on behalf of the Department of Communications, Climate Action and Environment.
Cancelling an order
Shopping from home is also known as distance selling and includes internet shopping. As an online shop we are governed by the Consumer Rights Directive, or to give it it’s full moniker theEuropean Directive on consumer rights (Directive 2011/83/EU) . However, as we are selling perishable goods, the regulations relating to the return of unwanted goods do not directly apply to us. For more information, please go to http://www.citizensinformation.ie/en/consumer_affairs/consumer_protection/consumer_rights/distance_selling.html
Orders can be cancelled any time up until the moment that they are dispatched (This is normally around 1pm on the day before you are expecting delivery).
What if I'm not happy with my goods?
Our refund policy
If you are unsatisfied with any of the items in your order or any part of the delivery service from Kayla’s Kitchen please contact us - either by emailing us via the Contact Us page of the website or by telephoning 01 4142510 and asking for Home Delivery. If you would like to make a comment or recommendation regarding our food, then please visit the Contact Us page of the website and select "Comment about our food". As we sell perishable goods, we ask that you - the customer - inspect the food once you have opened the box. If you are unhappy with the goods, as above, please contact us immediately on 01 4142510 and ask for Home Delivery. We shall be happy to exchange or refund any item you feel does not meet our quality standards, or any item that has been damaged in transit. If we have sent you an incorrect item, please notify us as soon as possible. If you would like us to replace the incorrect item with the item that you ordered, we shall send you the correct one as soon as possible. Obviously we shall not charge you for an incorrect item. We operate an open and honest policy at Kayla’s Kitchen and will do everything possible to make sure we can accommodate and act on any problems or suggestions.